Help Desk

Again, you can switch between the My iTrust Rating and My Vendor Portfolio tabs by clicking on them at the top left of your screen.

Use Menu at the left of your screen to navigate the My Vendor Portfolio tab.

Click on your DASHBOARD tab to see such tabs as Portfolio, News Feed, Risk Metrics, and Alerts.

Click on Portfolio to see your vendors sorted by rating, a map of their office locations, and a chart of your vendors’ average iTrust risk-rating. Press the ADD VENDOR button to add or invite a new vendor. 

Click on any of your vendors to get additional information. Here you can also download vendor reports in .pdf or .html. Vendors' reports can also be sent to your email. Click on the EXPORT REPORT button to see the options.

The News Feed tab provides you with the freshest updates of your vendors’ security level and compliance.

Use the Risk Metrics tab to find your list of Highest Risk Vendors, a graph of your Vendors Compliance Status, and a diagram of your Vendors’ Compliance Aging.

Click on any vendor to see the details.

The Alerts tab displays notifications of your vendors’ cybersecurity score decreasing events. Use the search field to find a specific alert notification. Click on each vendor to see the details and download the report.

Expand your REPORTS tab to see such subtabs as iTrust Ratings, High-Risk Vendors, and Breach/Compromised. 

An iTrust Rating tab displays a list of all of your vendors’ iTrust ratings. Click on each vendor to see the details. Here you can download a cybersecurity and compliance report of all of your vendors at once in .pdf or .html format. The report can also be sent to your email. Press EXPORT REPORT to see the options.

The High-Risk Vendors tab shows a list of your vendors rated by the lowest iTrust rating. Click on each vendor to see the details. Here you can download a cybersecurity and compliance report of all of your vendors at once in .pdf or .html format. The report can also be sent to your email. Press EXPORT REPORT to see the options.

The Breach/Compromised tab displays the list of your vendors that were found to be breached or compromised during the iTrust cybersecurity assessment scanning.

Click on each vendor to get the details. 

Here you can download a cybersecurity and compliance report of all of your vendors at once in .pdf or .html format. The report can also be sent to your email. Press EXPORT REPORT to see the options.

Expand ASSESSMENTS to see your Surveys tab.

You can find the list of Reputation Surveys completed by your vendors. Click on each Survey to see its details.

Press COMPLIANCE to find such tabs as Groups, Add Group, and Group Status.

Groups tab displays the list of your Compliance Groups. 

Press DELETE if you want to remove the group.

You can create a new Compliance Group using the Add Group tab.

To do so, click on the Add Group tab, specify the new Compliance Group name, and select the compliance framework. Then, add vendors to request the group of compliance from them. 

Press SAVE to keep the changes.

The Groups Status tab reflects the main information of your vendors’ compliance sorted by groups. Here you can track the status and aging of your vendors’ compliance reports. Click on each vendor to see the details.

Expand VENDORS to see such tabs as List, Add Vendors, and Invites.

Vendors List displays the list of your actual vendors. Click on the Status options button to change the status of your vendor. 

You can view your own notes, add new ones, or remove a vendor from the list by clicking the Actions button.

Click on each vendor to get the details. 

Here you can also download a cybersecurity and compliance report of all of your vendors at once in .pdf or .html format. The report can be sent to your email. Press EXPORT REPORT to see the options.

Add Vendors

To find and add a new vendor from an iTrust platform, fill the form on the Add Vendors tab and press FIND VENDOR. 

Here you can also add multiple vendors at once by uploading a .csv file.

If the vendor you are looking for is not using iTrust yet, you will be presented with an option to send them an invitation via email to proceed with registration on the iTrust platform.

Press INVITE VENDOR to send an invitation email to your vendor.

Invites tab serves you to display the list of vendors you have invited and to track the status of the invitations. 

Click on the Action button to Resend or Withdraw the invitation.

Use the search field to track specific invitations.